Refund Policy

Our refund promise

If we are unable to generate your tax report from the files you upload, you are entitled to a full refund, as set out in our Terms & Conditions.

When refunds apply

• We cannot read or extract data from any of your uploaded statements.
• A technical failure prevents report generation after a successful payment.
• You accidentally purchased more than once for the same report.

How to request a refund

Contact us at support@mygigtax.co.uk with your payment confirmation email and a brief description of the issue. We aim to process refunds within 5–10 business days.

What is not refundable

Refunds are not provided when a report has been successfully generated and delivered, or when inaccurate figures are caused by incorrect or incomplete uploaded documents. In those cases, you can re-upload corrected files where your account allows.